What should the policyholder provide during a claims investigation?

During a claims investigation, it is essential for the policyholder to provide all relevant information pertaining to the claim. This comprehensive information enables the insurance company to evaluate the claim accurately and fairly. Relevant details may include specifics about the incident, the damages incurred, medical reports if applicable, witness statements, and any other documentation that supports the claim. Providing thorough and truthful information is crucial, as it ensures that the claims process can proceed smoothly and efficiently.

Other options, such as presenting altered documents or personal opinions, could compromise the integrity of the claims process. Providing a list of prior claim amounts is generally less important than relevant information related to the current claim and does not typically contribute directly to the evaluation of the new claim.