Which of the following actions could jeopardize a claims payment?

Failing to act honestly throughout the claims process can significantly jeopardize a claims payment. Insurance companies rely on the integrity and truthfulness of the information provided by the policyholder. If a claimant provides misleading information, omits critical facts, or is found to have engaged in fraudulent behavior, it can result in denial of the claim or even policy cancellation. Honesty is a fundamental requirement in the claims process because it ensures that the insurer can accurately assess the validity and extent of the claim.

In contrast, actions such as cooperating with the claims adjuster, keeping thorough records of lost items, and documenting incidents with law enforcement are all considered best practices that support the claims process. They help in substantiating the claim and provide clarity to the insurer, ultimately aiding in a smoother and more efficient claims experience.